Contact information
Contact Information
Last updated: October 6, 2026
oaknuvia is the seller responsible for orders placed through https://oaknuvia.com.
Customers may contact us for assistance with products, orders, shipping, returns, refunds, payments, privacy requests, or other store-related questions.
1. Customer Support Contact Details
Business Name: oaknuvia
Email: hakeemgalbert55795@outlook.com
Phone: +1 218-784-8305
Business Address:
633 State Hwy 9
Felton, MN 56536
United States
Website: https://oaknuvia.com
Customer inquiries are monitored on business days, excluding applicable United States federal public holidays.
Response times may be longer during holidays, promotional periods, or periods of unusually high demand.
2. Information to Include
To help us respond efficiently, please include:
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Your full name
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Your order number, if applicable
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The email address used to place your order
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A clear description of your question or concern
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Relevant photographs if the product arrived damaged, defective, materially different from its description, or incorrect
Please do not send complete payment card numbers, card security codes, passwords, or other sensitive account credentials.
3. Order and Shipping Inquiries
For questions about order status or delivery, please include your order number and the email address used during checkout.
Orders are normally processed within 1–3 business days after payment confirmation.
Estimated shipping transit time is 7–15 business days after dispatch.
The estimated total delivery time is 8–18 business days, including processing and shipping.
Tracking information will be provided by email when available.
For more information, please review our Shipping Policy:
https://oaknuvia.com/pages/shipping-policy
4. Returns and Refunds
Eligible return requests must be submitted within 30 calendar days after delivery.
Customers must contact oaknuvia and obtain return authorization before sending an item back.
The correct return address and return instructions will be provided after the request has been reviewed.
Our published business address should not be used as an automatic return address unless oaknuvia has specifically authorized the return to that address in writing.
Return shipping responsibility depends on the reason for the return.
Returns Due to Our Error
oaknuvia covers approved return shipping costs for verified damaged, defective, materially misdescribed, or incorrect products.
Returns Due to Customer Preference
Customers are responsible for return shipping costs for preference-based returns, including:
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Change of mind
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Fit concerns
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Incorrect size selection
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Incorrect color selection
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No longer wanting the product
Please review our Return and Refund Policy before requesting a return:
https://oaknuvia.com/pages/return-and-refund-policy
5. Privacy Requests
For questions about personal information, access requests, correction requests, deletion requests, or other privacy-related matters, please contact:
Email: hakeemgalbert55795@outlook.com
Email Subject: Privacy Request
Please provide sufficient information for us to identify and respond to your request.
Do not include payment card details, account passwords, or other sensitive credentials.
For additional information, please review our Privacy Policy:
https://oaknuvia.com/pages/privacy-policy