Privacy policy

Privacy Policy

Last updated: September 3, 2026

Terraviqo (“Terraviqo,” “we,” “us,” or “our”) operates https://terraviqo.com and the related online services, content, features, and purchasing functions (collectively, the “Services”). Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use the Services, place an order, create an account, subscribe to communications, contact us, or otherwise interact with Terraviqo.

1. Personal Information We Collect

Depending on how you use the Services, we may collect:

Contact information, such as your name, email address, telephone number, billing address, and shipping address;

Order and transaction information, such as products viewed or purchased, cart activity, order history, returns, refunds, and communications about an order;

Payment-related information. Payments are processed by Shopify and other authorized payment providers. Terraviqo does not ordinarily receive or store complete payment-card numbers;

Account information, such as login credentials, saved preferences, and account activity;

Device and usage information, such as IP address, browser type, device identifiers, network information, pages viewed, referring pages, and interactions with the Services;

Marketing and preference information, such as newsletter subscriptions, advertising preferences, and responses to promotions; and

Communications and customer-service information, including messages, reviews, photographs, videos, or other information you choose to provide.

2. How We Collect Information

We collect information:

Directly from you when you place an order, create an account, complete a form, subscribe, or contact us;

Automatically through cookies, pixels, log files, and similar technologies when you use the Services; and

From service providers and partners, including Shopify, payment processors, analytics providers, advertising partners, fraud-prevention providers, fulfillment partners, and delivery carriers.

3. How We Use Personal Information

We may use personal information to:

Provide and operate the Services;

Process payments, confirm orders, fulfill purchases, and arrange delivery;

Administer returns, replacements, refunds, and customer-support requests;

Create and maintain customer accounts and saved preferences;

Communicate service messages, including order, delivery, security, and policy updates;

Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;

Maintain, analyze, personalize, and improve our website, products, advertising, and customer experience;

Send promotional communications where permitted by law and in accordance with your choices;

Comply with legal, tax, accounting, regulatory, and contractual obligations; and

Establish, exercise, or defend legal claims and enforce our policies.

We limit our collection, use, and disclosure of personal information to purposes that are appropriate and permitted under applicable law. Where consent is required, you may withdraw it subject to legal or contractual restrictions and reasonable notice.

4. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to keep the website functioning, remember choices, understand website use, prevent fraud, measure performance, and deliver or evaluate advertising.

You may manage cookies through the cookie controls made available on our website and through your browser settings. Blocking certain cookies may affect essential website functions, including account login, cart operation, or checkout.

Where applicable, we recognize opt-out preference signals such as Global Privacy Control as required by law. You may also review our Your Privacy Choices page at https://terraviqo.com/pages/data-sharing-opt-out.

5. Marketing Communications

If you subscribe to marketing emails, you may unsubscribe at any time by using the unsubscribe link in the message. Opting out of marketing does not prevent us from sending non-promotional communications relating to an order, account, transaction, or security issue.

6. How We Disclose Personal Information

We may disclose personal information as reasonably necessary to:

Shopify, which hosts and supports our online store;

Payment processors and financial-service providers;

Fulfillment providers, warehouses, delivery carriers, and returns providers;

Website hosting, information technology, cloud storage, customer-support, analytics, security, and fraud-prevention providers;

Advertising and marketing providers, subject to applicable law and your privacy choices;

Professional advisers, insurers, auditors, and legal advisers;

Government bodies, regulators, law-enforcement agencies, or other parties when required by law or necessary to protect rights, safety, or property; and

A prospective purchaser or successor in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business, subject to appropriate safeguards.

We do not exchange personal information for money. Some disclosures involving cookies, device identifiers, or advertising partners may nevertheless be treated as a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where those laws apply, you may opt out through our Your Privacy Choices page or by contacting us.

7. Shopify

Shopify processes personal information to provide and improve the ecommerce Services. Information may be transferred to Shopify and other providers in countries outside your place of residence. For more information about Shopify’s practices and available rights, visit https://privacy.shopify.com/en.

8. International Processing

Terraviqo and its service providers may process or store personal information outside your province, state, or country. As a result, information may be subject to the laws and lawful access requirements of those jurisdictions. Where required, we use appropriate contractual or other safeguards for international transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including completing transactions, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with law. Retention periods vary according to the type of information and the reason it was collected. When information is no longer required, we delete, anonymize, or securely dispose of it, subject to legal requirements.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage system is completely secure, and we cannot guarantee absolute security. Customers are responsible for protecting account credentials and should contact us if they believe an account or transaction has been compromised.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request information about the personal information we hold and how it has been used or disclosed;

Access or obtain a copy of personal information;

Correct inaccurate or incomplete information;

Request deletion of information;

Withdraw consent where processing is based on consent;

Object to or restrict certain processing;

Request portability of certain information;

Opt out of marketing, targeted advertising, or processing treated as a sale or sharing; and

Appeal a decision concerning a privacy request where applicable.

To exercise a right, email fimbreslaverriere74@outlook.com with “Privacy Request” in the subject line. Describe the request and provide enough information for us to locate the relevant records. We may verify your identity and authority before responding. We will not discriminate against you for exercising an applicable privacy right.

An authorized agent may submit a request where permitted by law, but we may require evidence of authorization and identity verification.

12. Children’s Privacy

The Services are intended for adults and are not directed to children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children without legally valid authorization. If you believe a child has provided personal information to us, contact us so we can review and delete it where required. We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.

13. Third-Party Links

The Services may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Terraviqo is not responsible for the privacy or security practices of independent third parties.

14. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We will publish the revised version on this page, update the “Last updated” date, and provide any additional notice required by law.

15. Contact and Complaints

Terraviqo is responsible for the personal information under its control. Questions, privacy requests, or complaints may be directed to:

Privacy Contact — Terraviqo
Email: fimbreslaverriere74@outlook.com
Phone: +1 418-213-8317
Address: 26 South Rd, Stouffville, ON L4A 2G1, Canada

We will review privacy complaints and respond in accordance with applicable law. If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy or data-protection authority.