Shipping Policy

Last updated: October 6, 2026

This Shipping Policy applies to purchases made through https://oaknuvia.com.

1. Shipping Destinations

oaknuvia ships to the United States and to any additional countries or regions made available through our checkout.

Please enter your complete delivery address during checkout to confirm whether shipping is available to your destination.

We do not accept orders for destinations that our checkout identifies as unavailable.

2. Shipping Cost

oaknuvia provides free standard shipping on all orders, with no minimum purchase requirement.

The standard shipping charge is:

USD $0.00

Import duties, customs charges, taxes, brokerage fees, remote-area surcharges, or other government or destination-specific charges are not considered standard shipping charges.

If any such charges are not collected during checkout, they may be charged separately by the applicable customs authority, government agency, or delivery carrier and will be the customer's responsibility, except where applicable law requires otherwise.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment authorization and order confirmation.

Business days are Monday through Friday, excluding applicable United States federal public holidays.

Processing time refers to the period required to verify, prepare, and package an order before it is transferred to the shipping carrier.

Processing time is separate from shipping transit time.

If an item becomes unavailable or additional order verification is required, we will contact the customer using the contact information provided during checkout.

4. Estimated Transit and Total Delivery Time

After an order has been dispatched, standard shipping normally takes approximately 7–15 business days.

Our estimated shipping timeline is:

Processing time: 1–3 business days

Transit time after dispatch: 7–15 business days

Estimated total time from confirmed order to delivery: 8–18 business days

These delivery estimates are provided in good faith based on normal shipping operations and are not guaranteed arrival dates.

Delivery may take longer because of circumstances including:

• Customs inspections

• Severe weather

• Carrier disruptions

• Remote delivery destinations

• Public holidays

• Peak shopping periods

• Incorrect or incomplete addresses

• Transportation delays

• Other circumstances outside our reasonable control

Any delivery estimate displayed on a product page, at checkout, in an order confirmation, or through advertising or shopping platforms should be consistent with the delivery ranges stated in this Shipping Policy.

5. Order Confirmation and Tracking

After an order is placed, the customer will receive an order confirmation at the email address provided during checkout.

Once an order has been dispatched, a shipping confirmation email containing available tracking information will be sent to the customer.

Tracking information is supplied by the applicable shipping carrier and may take some time to appear after dispatch.

Orders containing multiple products may occasionally be shipped in separate packages.

If an order is divided into multiple shipments, the customer may receive more than one tracking number.

There is no additional standard shipping charge when we divide an order into multiple shipments.

6. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information.

This includes:

• Recipient's full name

• Street address

• Apartment, suite, or unit number, if applicable

• City

• State

• ZIP code

• Telephone number

• Email address

Please contact us immediately if you notice an error in your shipping information.

We will make reasonable efforts to update the information before the order is fulfilled or dispatched.

However, address changes cannot be guaranteed once processing or shipment has begun.

Additional costs resulting from incorrect, incomplete, or undeliverable addresses may be the customer's responsibility where permitted by applicable law.

7. Customs and Import Charges

International shipments may be subject to inspection, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region.

Unless our checkout expressly states that duties and import charges are included in the purchase price, the recipient is responsible for these charges.

Customs procedures and import assessments are controlled by the applicable destination authorities and are not controlled by oaknuvia.

Customers placing international orders should review applicable import requirements before purchasing.

If a package is refused because the customer does not pay a disclosed or legally applicable import charge, any refund will be handled according to our Return and Refund Policy after recoverable costs are determined, to the extent permitted by law.

8. Delayed, Lost, or Delivered-but-Missing Packages

If tracking information has not been updated for an unusual period or your shipment has exceeded the estimated delivery range, please contact us with your order number.

We will review the available tracking information and, where appropriate, submit an inquiry to the shipping carrier.

If the tracking information shows that a package has been delivered but you cannot locate it, please first:

• Check the delivery area around your property

• Ask household members

• Check with neighbors

• Check with building management or front desk staff, if applicable

• Review any delivery notices

• Contact the shipping carrier

After completing these steps, please contact oaknuvia promptly.

We will review the available shipping and delivery information and provide reasonable assistance in accordance with applicable law and carrier procedures.

9. Damaged Parcels or Incorrect Items

Please inspect your package and products promptly after delivery.

If a parcel or product arrives damaged, defective, incomplete, or incorrect, please preserve the original packaging and contact us within the 30-day return window.

Please provide:

• Your order number

• Photographs or video of the product

• Photographs of the shipping packaging

• A clear photograph of the shipping label

• A description of the problem

Verified claims will be handled in accordance with our Return and Refund Policy.

oaknuvia will cover approved return shipping costs when a return is required because of our error or a verified product defect.

10. Returned or Refused Parcels

Packages may be returned to the applicable shipping or returns facility because of:

• An incorrect or incomplete address

• Unsuccessful delivery attempts

• Customer refusal

• Unclaimed packages

• Unpaid destination charges

• Other delivery-related issues

Returned packages will be reviewed after they are received by the appropriate facility.

Any applicable refund, reshipment, or customer-paid shipping cost will be determined according to our Return and Refund Policy and applicable law.

If a package is returned because of an incorrect address or another issue caused by information provided by the customer, additional shipping charges may apply before reshipment, where permitted by law.

11. Contact Us

If you have questions about shipping, order tracking, delays, or delivery issues, please contact us.

Business Name: oaknuvia

Website: https://oaknuvia.com

Email: hakeemgalbert55795@outlook.com

Phone: +1 218-784-8305

Business Address:

633 State Hwy 9
Felton, MN 56536
United States

Please include your order number when contacting us about a shipment.

For information about returns, refunds, damaged products, or incorrect items, please review our Return and Refund Policy.

Thank you for shopping with oaknuvia.